cv4 Privacy Policy — How We Handle Your Data

2How We Use Your Information

Personal data collected by cv4 is used for the following specific purposes only. We do not use your data for purposes not listed below without obtaining your prior consent:

• To create and maintain your player account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• To provide customer support, respond to your queries, and resolve any disputes or issues related to your account or gameplay.
• To monitor platform usage for fraud prevention, to detect and prevent money laundering, and to comply with applicable responsible gaming obligations, including age verification.
• To personalise your experience on the platform, including surfacing relevant games, promotions, or content based on your playing history and preferences — only where you have not opted out of personalisation.
• To send you service-related communications, including deposit confirmations, withdrawal notifications, password reset messages, and account security alerts.
• To improve the platform through analysis of aggregated, anonymised usage data — for example, understanding which games are most popular among players in Dhaka and Chittagong, or which payment method flows complete most reliably.

4Data Sharing and Disclosure

cv4 does not sell your personal data to any third party. We share data only in the following specific and limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data necessary to process your deposit or withdrawal. They are independent data controllers subject to their own privacy policies.
• Technology and service partners: hosting providers, database management services, and fraud detection tools that support the operation of cv4 — all bound by data processing agreements that prohibit them from using your data for their own purposes.
• Law enforcement and regulatory authorities: where cv4 is required by applicable law, court order, or regulatory obligation to disclose personal data, we will comply with that obligation and, where permitted, will notify the affected player.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of cv4's assets, player data may be transferred to the acquiring entity — players will be notified in advance and given the opportunity to close their account if they do not consent to the transfer.

cv4 does not share your data with advertising networks, data brokers, social media platforms, or any other third party for the purpose of targeted advertising or profiling without your explicit consent.

6Data Retention

cv4 retains personal data for as long as your account remains active and for a period after account closure as required to meet legal obligations — including anti-money-laundering record-keeping requirements that apply to online gambling platforms operating in the Bangladesh market. The specific retention period for financial transaction records is a minimum of five years from the date of each transaction, in line with standard financial services compliance obligations.

Where personal data is no longer required for the purpose for which it was collected and there is no legal obligation to retain it, cv4 will securely delete or anonymise it. Account profile data for inactive accounts will be reviewed and either deleted or anonymised after an extended period of inactivity, subject to any outstanding compliance holds.

8Your Rights

As a user of the cv4 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your account details and the specific right you wish to exercise:

• 👁️

  Right of Access

  You may request a copy of all personal data cv4 holds about you, including how it is being used and with whom it has been shared.

• ✏️

  Right to Rectification

  You may request that any inaccurate or incomplete personal data cv4 holds about you be corrected or completed without undue delay.

• 🗑️

  Right to Erasure

  You may request deletion of your personal data where it is no longer necessary for the purpose collected, where you have withdrawn consent, or where processing is unlawful — subject to legal retention obligations that override this right in specific circumstances.

• ⛔

  Right to Object

  You may object to cv4 processing your personal data for direct marketing purposes or where processing is based on legitimate interests — cv4 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.

• 📦

  Right to Data Portability

  Where processing is based on your consent or a contract, you may request that cv4 provide your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service.

cv4 will respond to all data rights requests within a reasonable timeframe. Where a request cannot be fulfilled — for example, because fulfilling it would conflict with a legal retention obligation — cv4 will explain the reason for the refusal clearly and in plain language.

10Third-Party Links and Services

The cv4 platform may reference or integrate with third-party services such as payment providers (bKash, Nagad, Rocket). These third parties operate under their own privacy policies and cv4 has no control over, and accepts no responsibility for, the privacy practices of any third-party service. Players are encouraged to review the privacy policies of any third-party service they use in connection with cv4, particularly payment processors through which they deposit or withdraw funds.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how cv4 handles your personal information, please contact our support team. All privacy-related requests are handled confidentially. Our support team is available 24/7 at:

[email protected]